Explanation of our Level System:
Image Is… Salon uses a pricing level system for our service providers. There are two main goals that are accomplished with our level system. The first is to provide our team with a career path of growth and achievements. The second is to provide several options for our guests to chose from in order to fit their specified needs as well as their budgets. On our “Meet Our Team” page you can read about each service providers specialties as well as their personal bio. It is important that you know that their level of creativity and knowledge is not necessarily related to their years of experience. Each team member receives promotions based on several factors: performance, education, guest retention and overall guest satisfaction. All of our service providers receive or attend continuing education throughout their entire career at Image Is… Salon.
We schedule appointments according to our service providers availability and specialties. Because every guest’s experience is important to us, we ask that if you are running late, please let us know and we will do our best to accommodate you. However, arriving late will likely limit the time allocated for your service and in turn lessen your experience.
We accept cash, personal checks, Visa, MasterCard, American Express and Discover. Gratuities are not included in the price of your services and are greatly appreciated. We request that you extend all gratuities in cash, as we do not accept gratuities on credit cards.
If you are unable to keep your appointment, please contact us 24 hours prior to your scheduled time. If you miss two consecutive appointments without contacting us with 24 hours notice, you will be required to put a credit card deposit equal to 50% of the cost of your desired salon service to secure your next reservation. This deposit will be applied to the cost of your next visit. Cancellations and “no-shows” leave gaps in our schedules that cannot be filled without timely notice. 24-hour notice enables us the possibility to schedule another guest and, in turn, maintains a higher availability of services for you as well as others. We hope you understand the need for these policies.
Ideal for holiday gifts, birthdays, anniversaries as well as employees and business clients. Visit “Gift Certificates” under the contact tab where you can instantly purchase your gift certificate and print it out or email it to the recipient.