In order to be respectful of the schedules of our service providers and our guests, please be courteous and call or text Image Is… Salon within 24 hours in advance if you are unable to keep your appointment. Appointments are in high demand and your early cancellation will give another guest the possibility of securing an appointment that works with their schedule. Therefore, we require that you notify us at least 24 hours in advance. If you do not call or text and do not come to your appointment you will be considered a “NO-SHOW”.

If you fail to cancel (within 24 hours or less) or no-show TWO appointments, your client file will be red flagged. We will then need a valid credit card to secure any and all future appointments. Your credit card will not be charged unless one of the following occurs:

1. You cancel with LESS THAN 24 hours notice: Your card will be charged 50% of your scheduled service(s).

2. You NO-SHOW for your scheduled appointment: Your card will be charged the full amount of your scheduled service(s).

Some exclusions apply and will be decided at the discretion of management.